ZonmPay Support
Technical help 24 hours, 7 days a week — call, WhatsApp, email or open a ticket.
Contact channels
Support hours
- Monday – Friday: 8:00 AM – 6:00 PM
- Saturday: 9:00 AM – 4:00 PM
- Sunday: Closed
- Emergency payment support: 24/7
Response time
- Email & tickets: within 24 hours
- Critical payment issues: within 2 hours
- WhatsApp & phone: usually within minutes
Before contacting us
- Read the questions below first
- Have your account details ready
- Note any message the system showed you
- Prepare the transaction reference
Open a support ticket
Frequently asked questions
How do I reset my password?
Click “Forgot Password” on the login page, enter your registered email and follow the code we send you.
What are the transaction limits?
Limits depend on your verification level. Verified business accounts get higher limits — check your dashboard for your current limits.
How long does a payout take?
Most payouts arrive within seconds. Delays of a few minutes can happen depending on the mobile network.
Is my information safe?
Yes. We use bank-level encryption and never share your personal or financial information.
What if a transaction fails?
Check your transaction history first. If money was deducted but the transaction failed, contact us with the transaction reference.